Shipping Policy
Processing Time
At Lady Rouva, each piece is crafted with meticulous care to ensure impeccable quality. Because our garments are made in small batches, we require up to 8 business days of processing time before dispatch. This allows our team to finalize every detail—ensuring that when your order arrives, it truly reflects the refined elegance you expect from Lady Rouva.
Shipping Regions & Fees
We offer shipping across multiple regions. Estimated transit times refer to the number of business days once your order has left our facility. Please note that actual delivery may vary due to customs clearance or unforeseen courier delays.
United States & Canada
Courier: DHL
Shipping Cost:
- Orders under $300: $25
- Orders $300 and above: Free
Delivery Time: 2–3 business days (after processing)
EU & UK
Courier: Standard Shipping
Shipping Cost:
- Orders under $300: $16
- Orders $300 and above: Free
Delivery Time: 8–10 business days (after processing)
Asia
Courier: Standard Shipping
Shipping Cost:
- Orders under $300: $21
- Orders $300 and above: Free
Delivery Time: 3–4 business days (after processing)
Australia
Courier: Standard Shipping
Shipping Cost:
- Orders under $300: $21
- Orders $300 and above: Free
Delivery Time: 2–3 business days (after processing)
Rest of World
Courier: Standard Shipping
Shipping Cost:
- Orders under $300: $21
- Orders $300 and above: Free
Delivery Time: 10–15 business days (after processing)
Changing Shipping Information
Once an order is placed and confirmed, we’re unable to modify any shipping details. However, you’re welcome to return your items in accordance with our Return Policy if needed.
Tracking Your Order
After your order has been dispatched, we’ll send you an email containing your tracking number. You can follow the progress of your shipment directly on the courier’s website.
Import Duties
Lady Rouva ships all packages with duties paid (DDP), ensuring no surprise charges at the point of delivery. If you have any questions regarding customs or duties, feel free to reach out to our support team at customercare.ladyrouva@gmail.com.
Responsibility
Once goods have been handed over to the courier, Lady Rouva is no longer liable for delivery issues. Please confirm that the shipping address you provide is both complete and accurate. Lady Rouva cannot accept responsibility for:
- Incorrect or incomplete address details
- Shipment delays
- Missing, lost, or stolen packages
- Delivery errors caused by the courier
For delivery concerns, please contact the courier directly. If you need further assistance, you can also email us at customercare.ladyrouva@gmail.com.